Key points before you join
- Refunds — request them yourself under “Passes” in the Seller Console. Usage is counted only up to your request, and we refund to your original payment method within 3 business days of the request (card, easy-pay and quick-account-transfer payments are cancelled · direct bank deposits go to an account in the seller’s name). Free grants are not refundable.
- No guaranteed exposure or sales — an exposure pass makes your products eligible to appear in look recommendations for the chosen period. It does not promise a number of impressions, clicks or sales.
- Termination — you can ask to leave at any time under “Account” in the console. We terminate only for reasons listed in the Terms (false seller information or eligibility, counterfeits or rights infringement, click fraud, etc.), after emailing you the reason and giving you a chance to respond. Remaining paid passes are refunded.
- Changes to the Terms — changes that are unfavorable to sellers are emailed to you individually 30 days before they take effect. If you object, the previous terms continue to apply; if that is not possible, you can leave without any penalty.